Shipping policy

Shipping Policy

Shipping Policy – Marx3DForge

Thank you for shopping with Marx3DForge! We create unique 3D printed toys, figures, accessories, and collectibles made with care. Please review our shipping policy below.

Processing Time

All items are made to order unless otherwise stated.

  • Processing time: 3–7 business days
  • Larger or custom orders may take 5–10 business days depending on size and quantity.
  • During holidays, launches, or special events, processing times may be slightly longer.

Once your order is complete, it will be shipped according to the shipping method selected at checkout.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on package weight, size, and destination.

Estimated shipping times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (U.S.): 2–4 business days
  • International Shipping: 7–21 business days (varies by country)

Please note that delivery estimates do not include processing time.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package's journey.

Please allow up to 24 hours for tracking updates to appear.

Packaging

We carefully package each item to help ensure it arrives safely.

Many of our products include delicate details, moving parts, or hand-finished elements, so protective packaging is used whenever needed.

We also aim to use eco-conscious packaging materials whenever possible.

Lost, Delayed, or Damaged Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your package is:

  • Delayed: Please check tracking first, then contact us if you need help.
  • Lost: Contact us within 7 days of the expected delivery date.
  • Damaged: Please email photos of the item and packaging within 48 hours of delivery so we can help resolve the issue.

Customer satisfaction matters, and we’ll work with you to make it right.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

Marx3DForge is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately. If your order has not shipped yet, we can update the address.

International Orders

Customers are responsible for any customs fees, import taxes, VAT, or duties required by their country.

Shipping times may vary depending on customs processing.

Questions?

For shipping questions, order issues, or custom requests, contact us through our store contact page and we’ll get back to you as soon as possible.

Thank you for supporting small business and handmade creations!
— Marx3DForge